Terms and Conditions

Online shopping system
Prior to using the online shopping system, the user must know and accept the following terms and conditions, which will regulate, unrestrictedly, the use of the system in question and / or any purchase made by this means. Consequently, the use of the online shopping system will mean the prior acceptance of the user of the conditions established by Copey Vino de Altura Limitada for the use of this system:

General conditions:
The online shopping system is the property of Copey Vino de Altura Limitada, who hereby grants its customers over eighteen years of age the possibility of using it and purchasing any of the goods contained in the virtual store. It is clarified that any difference in color, design or sharpness of the item that is due to the conditions of the client’s computer equipment, will not be the responsibility of Copey Vino de Altura Limitada.

About ownership and intellectual property:
The online shopping system responds to a computer program that has been created by Copey Vino de Altura Limitada, in such a way that the ownership of it corresponds to said company. In addition to this, all the content of the computer program, trademarks, trade names, emblems, distinctive signs, expressions or commercial advertising signs, images, text or videos, among others, are the property of Copey Vino de Altura Limitada; which are protected by the Law on Copyright and Related Rights, the Law on Trademarks and Other Distinctive Signs and any other national norm, or by international conventions or treaties

Scope:
It is clarified that online purchases made by the user can be made from anywhere in the world. Notwithstanding the foregoing, any item acquired by this means will only be delivered within the territory of the Republic of Costa Rica, through Copey Vino de Altura Limitada. For this, the client must indicate the detailed delivery address to coordinate either address within the GAM or outside the GAM.

Notifications and Merchandise Withdrawal:
At the time of making the purchase, the customer must provide, according to the system, a method (text message or email) by which he wishes to be automatically notified about the status of the order, the latter will have a period of ten (8) calendar days, a period that will start from the day after being notified.

Of the information provided and its privacy:
In accordance with the Law on Protection of the Person Against the Processing of their Personal Data and prior to using the online shopping system, the client expressly states that they know and accept the following conditions on the storage and treatment that they will receive their data personal, sensitive, unrestricted access and restricted access, which are detailed below: a) That there is a personal database that Copey Vino de Altura Limitada has for the storage and processing of personal data, by virtue of the sales services that it provides to its customers, b) That the purpose pursued by Copey Vino de Altura Limitada with the collection of these personal data is to know the profile of current or potential customers who wish to make purchases through the purchasing system online and to find out if you are a person with the characteristics required to be and continue to be a client of Copey Vino de Altu ra Limited. Personal data may be used by Copey Vino de Altura Limitada for the purposes of processing and approving online purchase requests, services, as well as prospecting and offering other products and services, c) That the recipients of personal data, as well as the people who will be able to consult them will be Copey Vino de Altura Limitada, its collaborators (dependents or independent), its advisors (dependents or independent), its partners or shareholders, its creditors, the correspondents of Copey Vino de Altura Limitada and the authorities regulatory and supervisory, d) That the answers to the questions that are formulated during the data collection process are mandatory, so that if Copey Vino de Altura Limitada receives incomplete information, your request will be denied, e) That the The treatment that Copey Vino de Altura Limitada will give to the personal data requested will be of analysis to determine the viability of the request. quantity of purchase, as well as its subsequent storage in a manual and / or electronic database that Copey Vino de Altura Limitada maintains for exclusively internal purposes, f) That the client has the right to supply or not the data requested by Copey Vino de Limited height. However, in the event that Copey Vino de Altura Limitada refuses to provide the information required by Copey Vino de Altura Limitada, in the terms and at the time requested, Copey Vino de Altura Limitada may unilaterally, without consultation and automatically, reject the provision of the services requested or suspend the service or terminate any contractual relationship without liability for Copey Vino de Altura Limitada, g) That by virtue of the aforementioned law, the client is assisted by a series of rights in relation to the personal information provided to Copey Vino of Limited Height, as is the right to request the rectification, update or elimination of the information provided, being that the information provided will always be the property of the client, h) That the person responsible for the database will be the General Manager of Copey Vino de Altura Limitada, who is located in the main offices of Copey Vino de Altura Limitada, i) Copey Vino de Altura Limitada on the occasion of and for The effective provision of the services requested or offered, may collect, buy, verify and consult the personal data existing in other databases provided by third parties, j) Copey Vino de Altura Limitada may assign, transfer and exchange the personal data that it obtains and maintains in its database within Copey Vino de Altura Limitada and with third parties, located outside the internal scope of Copey Vino de Altura Limitada, who provide or will provide services to Copey Vino de Altura Limitada, such as, but not limited to collaborators, advisers, partners, creditors, correspondents, regulatory and supervisory authorities of Copey Vino de Altura Limitada, government authorities, credit bureaus, collection agencies and the Financial Intelligence Unit of the Costa Rican Institute on Drugs (ICD ); with the understanding that said information will not be sold or in any other way commercialized, the foregoing on the occasion of and for the effective provision of the services requested or offered by Copey Vino de Altura Limitada.

About the prices:
The prices stipulated in the online shopping system are expressed in Costa Rican colones and will be applicable only to purchases made through this means and related to the articles contained in the product catalog of the same system. Therefore, it is clarified that the prices indicated for online purchases will not be applicable in the acquisition of items in the physical points of sale located in the territory of Costa Rica, in addition, no current promotion or discount in the physical points of sale will be applicable. at the prices contained in the price catalog for purchases made online. Likewise, all the prices indicated already include sales tax and will include any other tax that the Costa Rican authorities determine in the future.

Way to pay:
To make any purchase through the online shopping system, the user may use the following means of payment: a) Bank transfer: The transfer must be made to the account shown once the purchase is made or to the email confirmation. Once the copy of the transfer has been received to the indicated email and with the respective validation, the order will be prepared for shipment. b) Credit and Debit Cards: Visa and Mastercard brand cards. The credit card system will be available when Copey Vino de Altura Limitada deems it necessary to activate it.

Money back or item exchange for dissatisfaction:
Due to the nature of the products, Copey Vino de Altura Limitada does not make money refunds. It is clarified that this also applies to the guarantee that the client enjoys in accordance with Costa Rican legislation and whose terms and conditions are established in the following point. Consequently, the right granted by Copey Vino de Altura Limitada to the customer to obtain an exchange of the item is solely due to the fact that it comes with manufacturing defects. In order for the client to be able to make use of this right to change the article, they must comply with the following terms and conditions. 8.1 The term to make use of this right is thirty (30) calendar days, which will start from the date of sale indicated on the invoice. 8.2 The customer must return the item purchased in its original packaging (plastics, covers, cardboard boxes, protectors of any kind, among others) and attach the complete instructions and accessories manuals, all of which must be in “new” condition. In other words, the article and other accessories must not be impaired by their use or mistreatment. 8.3 The article and all its accessories may not be beaten, scratched or abused, in any way. 8.4 The only person who may make use of this right will be the one who appears as the owner of the purchase. 8.5 The customer may only make use of this right to exchange the warranty item three (3) times a year.

About warranty:
Each of the items purchased by the customer are duly guaranteed in relation to manufacturing defects and / or workmanship. The client must assert the guarantee in the terms and conditions stipulated in these terms and conditions, with the exceptions that each one stipulates for each particular case.

Product availability:
The product is available as long as you can add it to your cart. If you cannot find a product, you can request it through our contact section, however we do not guarantee its existence.

Queries:
For any questions, comments, doubts, clarification; the user must contact the email: [email protected]

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